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Amarae™, ABN 42 645 074 904, and its related entities is covered by the National Privacy Principles as set out in the Privacy Act 1988 (and amended by the Privacy Amendment (Private Sector) Act 2000).

To comply with our obligations we have adopted a Privacy Policy that sets out how we manage privacy in our organisation.

As responsible corporate citizens we appreciate the importance of confidentiality. This part of the obligation remains unchanged by this privacy policy. The privacy policy deals with your additional right to privacy and is independent of our contractual and ethical obligations.

• Purpose of the Policy
• The personal information that Amarae™ collects
• Why we collect it
• Sources of
• Overseas
• Access to your personal information
• Storage
• Legal reasons why we collect the personal information
• What happens if you choose not to provide the information
• Complaints
• Changes to the Privacy Policy
• Information

Amarae™ is covered by the Privacy Act and is taking all reasonable steps to comply with the Act and protect the privacy of the personal information that we hold. The Policy applies to Amarae™ and all its related entities.

Amarae™ collects the following personal information in relation to the individuals it deals with directly as clients and/or suppliers, or the individuals it deals with who are a contact person in client and/or supplier organisations:

• your name;
• date of birth (retail clients only, where it is necessary to ensure that we adhere to; the Liquor Act in relation to the sale/supply of liquor to minors);
• address and other contact details (telephone, facsimile, email, etc.); and
• credit card details for charging for goods or services supplied by us.

Amarae™ collects this information to enable us to manufacture and distribute wine. This also includes the following purposes:

• selling you our product;
• satisfying the service and delivery requirements of customers;
• contacting customers in relation to special product offerings, pricing changes or legislative changes that may affect our service; or
• administering and managing the accounts payable and accounts receivable functions for the company.

Amarae™ may disclose this information to:

• our insurer/s;
• mailing houses, for use with our mailings only;
• legal and other professional advisers; or
• government departments, but only when we are legally obliged to provide such information.

Where possible we will collect the information directly from our suppliers and/or clients. If personal information is collected from another party other than the individual themselves, then Amarae™ will take reasonable steps to inform that individual of the collection.

Amarae™ does not send personal information overseas without the permission of the appropriate individual.

Amarae™ provides access to you in relation to the personal information that we hold about you. All requests for access will be:

• treated seriously;
• dealt with promptly;
• dealt with in a confidential manner; and
• will not effect your existing obligations or effect the commercial arrangements between you and Amarae™.

We will provide access by allowing you to inspect, take notes of or receive copies or print outs of the personal information that we hold about you. Access will only be denied if:

• the request does not relate to the personal information of the person making the request;
• providing access would pose a serious and imminent threat to life or health of a person;
• providing access would create an unreasonable impact on the privacy of others
• the request is frivolous and vexatious;
• the request relates to existing or anticipated legal proceedings;
• providing access would prejudice negotiations with the individual making the request;
• access would be unlawful;
• denial of access is authorised or required by law;
• access would prejudice law enforcement activities;
• access discloses a 'commercially sensitive' decision making process or information; or
• any other reason that is provided for in the National Privacy Principles (NPPs) set-out under the Privacy Act.

We will take all reasonable steps to provide access within 28 days of your request. A charge may be imposed if the time taken to retrieve archived information is considerable but this will be quoted and agreed prior to the work being done.

You can request access by writing to the Amarae™ at PO Box 638, Woden, ACT, 2606, Australia; or via email to mail@snowein.com.

We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials and materials stored and generated in hard copy.

Some of the information is collected in order to comply with our legal obligations in relation to the Liquor Act and taxation legislation.

You are not obliged to give us your personal information. However, if you choose not to provide Amarae™ with the requested information we may not be able to provide you with the full range of our products and services.

If you have any complaints about our privacy practices or wish to make a complaint about how your personal information is managed please contact Amarae™ at PO Box 638, Woden, ACT, 2606, Australia; or via email to mail@snowein.com.

All complaints will:

• be treated seriously;
• be dealt with within 28 days;
• be dealt with in a confidential manner;
• be logged on a database/complaints register; and
• not effect your existing obligations or the commercial arrangements that exist between this organisation and you.

If you have provided us with personal information you have a right to make a complaint, have it investigated and dealt with under this policy.

Complaints can include matters such as:

• how personal information is collected;
• how personal information is stored;
• how this information is used or disclosed; or
• how access is provided.

You may complain in writing, and once the complaint has been made, it will then be resolved in a number of ways:

1. Request further information and investigation: We may request further information from you. You should be prepared to give as many details as possible including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate and useful solution. All details provided will be kept confidential.
2. Discuss options: We will discuss options for resolution and if you have suggestions about how the matter might be resolved you should discuss these with us. We may also suggest other solutions or give examples of how the personal information can be revised or stored in a different way.
3. Resolution: You will be informed of the outcome and the reasons for the decision. If this does not resolve the complaint, the matter will be referred to a mutually agreed intermediary.
4. If after the above steps have been followed you are still dissatisfied with the outcome you may refer the complaint to the Federal Office of the Privacy Commissioner.

Amarae™ is unable to deal with anonymous complaints as we are unable to investigate properly and follow-up such complaints. However, in the event that an anonymous complaint is received we will note the issues raised and try and resolve them appropriately.

Amarae™ may amend this Privacy Policy from time to time by posting the amended version on our website at http://www.snowein.com.

Amarae is not responsible for damage to bottles of Snowein after they are posted. Couriers that we use cover the cost of damage and breakages to goods in transit. If any damage or breakages occur prior to delivery, please provide Amarae with all details so that we can investigate the matter and discuss possible compensation with the courier..

If you require additional protection, you are responsible for insuring the goods (this may be requested at the time of placing the order).

While every effort is made to ensure items arrive safely, Amarae will not be held responsible for breakages. If breakages occur when during transport prior to delivery please advise Amarae. We may find alternate couriers for future deliveries.

A quality service is important to us and it is our preference that your order arrives safely and in perfect condition. We need to know if the courier company is not providing a quality service to you.

Refunds are not normally provided. If there is a problem with the delivery of your order please email us at mail@snowein.com with the details so that our systems and processes can be improved.

By submitting an order you (the purchaser) agree that you have read and agree to the "Terms and Conditions" set out below.

In Australia it is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18 years. You shall only place an order if you are over the age of 18 years. By placing an order you are acknowledging that you are over the age of 18 years.

If you wish to purchase more than 45 bottles you must supply your liquor licence number in the space provided on the wholesale order form (it is against the law to supply more than 45L to a retail customer at any one time).

The personal information which we ask from you is to assist us in validating financial transactions and to provide you with an efficient service (see our "Privacy Policy" for more information).

All orders are to be sent by either letter, fax or email. A return letter, fax, or email confirming your order will be sent to you when the order is filled stating when the order was shipped out, who the courier company is, and will include a tax invoice.

Payment can be made by cheque or credit card (mastercard, bankcard and visa only). Cheques must be cleared before the order will be filled, and shipped out.

See our "Delivery / Freight" policy.

This Website is owned by Amarae (ABN 42 645 074 904) of 54 Mooneys Road, Currawang, New South Wales, 2480, Australia.

If you use Amarae's Website, you are agreeing to be bound by the terms and conditions listed below and any other laws or regulations which apply to this Website.

All copyright in the Website design, text, graphics, the selection and arrangement thereof, and all software relating to this Website belongs to or is licensed by Amarae. This copyright is protected by Australian and international copyright laws.

No material from this Website may be copied, reproduced, distributed, modified, uploaded, transmitted, reused, re-posted, published or framed within another website without Amarae's express prior written permission.

All trade marks on this Website belong to Amarae. Amarae does not give you any licence or right to use them.

The use of the information on this website is at your own risk. Amarae, its directors, agents and other representatives will not, under any circumstances, be liable for any injury, loss or damage arising out of or related to the use, or inability to use, the information on this Website or provided through this Website by email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, and third party claims.

Prices of products and services and delivery and other charges displayed on this Website are current at the time of issue, but may change at any time without notice and are subject to availability.

You are responsible for any taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from this Website.

Amarae permits linking to this Website, provided that the full HTML pages are loaded. Any such links must not incorporate Amarae's trade marks or service marks, and must not be used to disparage or otherwise detrimentally affect the reputation of Amarae or its related corporations.

Information on this Website may include links to the websites of others. These links are provided for your convenience only. Amarae does not endorse, guarantee or approve the content or accuracy of these websites, and does not recommend the products, services or information on these websites.

Amarae does not warrant that information on any third party websites is free from computer viruses or any defects, errors or infringements of intellectual property rights, nor does Amarae authorise any such infringement by providing these links.

Amarae disclaims liability for any loss or damage whatsoever arising from your use of links to third party websites.

You agree to indemnify Amarae and its directors, agents and other persons involved in the creation of this Website for all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this Website, any information that you provide to Amarae via this website or any damage that you may cause to this Website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy, trade mark infringement and breaches of the Australian Trade Practices Act 1974 (Cth).

If a dispute arises regarding these terms of use, the laws of the State of New South Wales, Australia, will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia, and the courts of appeal from them, and waive any rights that you may have to challenge the appropriateness of that forum.

If you access this Website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.

Amarae does not represent that any information (including any file) obtained from or through this site is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses, or any other 'infections' such as trogan horses, worms, etc.

You hereby waive, release, forgive, discharge and relinquish any and all claims that you now have or may have against Amarae, its related bodies corporate, agents and representatives which arise out of or in relation to any transaction in relation to this Website.

None of Amarae, its related bodies corporate, its officers or employees makes any representation or warranty as to the reliability, accuracy or completeness of the information contained on this site (including in relation to any products or services), and to the fullest extent permitted by applicable law, Amarae disclaims all representations and warranties, not expressly made on or in relation to this Website.

This Website has been compiled by Amarae on the basis of current general information. Changes in circumstances after publication may affect the completeness or accuracy of this information. To the maximum extent permitted by law, Amarae disclaims all liability for any errors or omissions contained in this information or any failure to update or correct this information. It is your responsibility to assess and verify the accuracy, completeness and reliability of the information on this Website, and to seek professional advice where necessary.

Nothing contained on this Website is to be interpreted as a recommendation to use any product, process or formulation or any information on this Website in a manner which infringes the intellectual property rights of any person, company or entity. Amarae makes no representations or warranties that use of the information on this website will not infringe such intellectual property rights.

Our Website Address is http://www.snowein.com

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